Lumber Inside Sales Associate

Lumber Inside Sales Associate

Napa, St. Helena

The Inside Sales Associate establishes customer relationships by assisting them with product solutions and meets sales targets within our Contractor Sales Department.

KEY RESPONSIBILITIES:

  • Assists customers and proceses transactions at the Pro Sales counter.
  • Accurately processes sales orders, enters quotes and completes bids.
  • Ask questions to understand the needs of customers and recommends product solutions.
  • Checks prices and stock availability, quote information as requested.
  • Ensures that delivery dates are realistic and are met by Operations.
  • Supports pricing as determined by customer type.
  • Completes special orders, arranges shipping and follows up to confirm receipt of product.
  • Ensures that customer expectations are communicated to Inside Sales Rep II as necessary.
  • Locates products for customers.
  • Resolves customer service issues.
  • Makes calls to existing, inactive and potential customers to solicit new business and promotional merchandise.
  • Stock shelves and maintains store cleanliness and organization.
  • Communicates low or out of stock materials to Merchandiding for replenishment.
  • Keeps current on product additions, deletions and changes to product lines.
  • Maintains current knowledge of company products and their locations in the store/yard.
  • Observes store areas for safety, potential theft and security risks.
  • Attends safety meetings regularly.
  • Perform other duties as assigned.
  • Exhibits brand behaviors consistently.

KNOWLEDEG/SKILLS REQUIRED:

  • Superior customer service skills
  • Basic computer skills
  • Excellent communication skills
  • Organizational skills

EDUCATION/EXPERIENCE REQUIRED:

  • 2-3 years of construction and/or lumber experience required
  • Two years customer service experience required.
  • Retail experience helpful

Application Form

One file only.
100 MB limit.
Allowed types: pdf doc docx.
One file only.
100 MB limit.
Allowed types: pdf doc docx.

Contact Information

(Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and a skills and agility test.) We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

Educational Background

References

List below three persons not related to you who have knowledge of your work performance in the last three years.

Reference One

Reference Two

Reference Three

Employment History

Most recent employer

Next most recent employer

Next most recent employer

Please carefully read each paragraph below, and enter your initials after each one
I hereby certify that I have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.
I hereby authorize Central Valley to thoroughly investigate my references, work record, education and other matters related to my suitability for employment unless otherwise specified above. I further, authorize the references I have listed to disclose to the company any and all letters, reports and other information related to my work records, without giving me prior notice of such disclosure. In addition, I hereby release the Company, my former employers and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.
I understand that nothing contained in the application, or conveyed during any interview which may be granted or during my employment, if hired, is intended to create an employment contract between me and the Company. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without prior notice, at the option of either myself or the Company, and that no promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me and the Company's designated representative.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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